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FAQs

The following questions and answers are designed to help you register for Connect.
Registering

Simply complete and return the Connect adviser firm registration form.

Registration forms can be found on the Literature page

  • Complete all the sections within the Connect adviser firm registration form
  • Ensure two ‘administrators’ have been nominated (also known as the ‘adviser super user’)
  • Read and agree to the Connect adviser terms & conditions and terms of use
  • Authorised signatory/ies must agree to and sign the declaration (a wet signature is required)
  • Return the original form with a certified authorised signatory list

Step 1 – The network must be registered initially. If they are not registered, they will need to complete the network registration form by following the above steps and return the completed original form to us, with a certified authorised signatory list.

Step 2 – Following network set up, we will require a fully completed and original adviser firm registration form returned to us with a certified authorised signatory list.

To find out if your network is registered with Connect, contact our Investor Services team on 0333 456 1122.

Completed forms should be returned to: Investor Services, Premier Fund Managers Limited, Eastgate Court, High Street, Guildford, GU1 3DE

If you are unsure if you have registered, please call our Investor Services team on 0333 456 1122.

We will normally process registration applications within one working day of receipt of your completed form, unless further information is required.

We will send a welcome e-mail within one working day to your nominated administrators/adviser with the following two e-mails per user;

    • Username
    • Link to set their password

Passwords must be set within 24 hours of receiving the initial password link. When setting a password, your administrators will be asked to complete five security questions from a selected list, and each answer must be five characters or more.

Click the link within the original e-mail and this will take you to the log on page. Select ‘Forgotten your password?’ to receive a new password link. This will typically be sent within 20 minutes.

The role of the administrator is to set up and maintain other users of Connect within your firm.

Only the administrator can set up and edit users within your firm. Please refer to the getting started section within the Connect user guide, which will take you through this process.

As soon as a new user has been created, they will receive 2 e-mails with;

  • Username
  • Link to set their password

The adviser and administrator have different functionality within Connect and therefore you will also need to set yourself up as an adviser/non adviser. This means that you will have two usernames; one will enable you to set up and manage users of Connect and the other will enable you to place or view business within Connect.

Within the log on page, under the box where you would normally enter your password, you will see ‘Forgotten your password?’ Click to receive a new password link to reset your password. This will normally be sent to you within 20 minutes.

Getting started

There are no charges for you or your clients for using the Connect portal. Connect is a no-fee digital administration service enabling you to access Premier Miton’s range of funds and manage your clients’ investments on an ongoing basis. This means a lower total cost of ownership for your clients as, unlike platforms, there is no platform fee applied.

The usual ongoing charges associated with investing into a Premier Miton fund will apply; please refer to the Total costs and charges document available on our website for further information about the individual fund charges that apply.

Charges information is also published in each fund’s Key Investor Information Document and factsheet, which are also available on our website.

Our Connect service currently offers access to our funds that have either a Premier or Premier Miton prefix (“Premier Miton funds”), for example, our Premier Multi-Asset Distribution Fund. Following the creation of Premier Miton Investors in November 2019 from the merger of Premier Asset Management Group plc and Miton Group plc, we are working to add funds with the Miton prefix onto Connect as soon as possible.

Adviser fees and charges

Frequency is set per firm/network when your firm registers to use Connect and can be paid in the following ways;

Initial advice charge

Weekly: Paid on the Monday after we have received cleared funds.

Monthly: Paid on the 26th of the month during which cleared funds were received.

Ongoing advice charge

Weekly: Collected from the client’s account each month based on the date the account was first opened; paid weekly on the following Monday.

Monthly: Paid on the 26th of the month.

All payments are made by BACs and can take up to 4 working days to clear in the nominated bank account.

Statements can be viewed and downloaded within the adviser services dashboard.

No. Your clients can hold cash within their product accounts which can be used to facilitate adviser fees. If there is insufficient cash available in the product account, there will be a sale of investments (on a pro-rata basis) to raise sufficient cash if needed.

The adviser initial charge is taken directly from your client’s account prior to investment and will be paid once the Charges Information Document, signed by your client, has been uploaded to your client’s document library.

Minimums
Transfers and re-registration

Connect is only available for investments into Premier and Premier Miton prefixed funds, so only these funds can be transferred over as a re-registration. If your client wishes to transfer any other investments, these will need to be sold first and transferred as cash.

Alternatively, you could switch your clients from their current investments into the appropriate Premier Miton fund(s) on their existing platform and then re-register the Premier Miton funds onto Connect. You will need to get details of the number of Premier Miton fund units or shares held by your client in their funds as close as possible to the date of re-registration.

We can only accept a re-registration of Premier Miton funds that are in the share classes available on Connect.

Your current platform provider will be able to confirm the share class your client is invested in. This information should also be within your client’s valuation.

There are two ways that you can track the progress of your client’s transfer on Connect;

1. Go to the transfer tracker within your adviser services dashboard, which gives you the latest updates on the status of your client’s transfer

2. Within the pending transactions tab of your client’s portfolio

We require an original wet signature for any transfer requests. All transfer forms should be returned to Premier Fund Managers Limited, PO Box 24132, Edinburgh, EH3 1GG

ISA

The Unused ISA allowance report within the adviser services dashboard (see ‘business reporting’) will cover your clients’ ISA contributions and any unused ISA allowance for the current tax year but only applies to investments through Connect.

Withdrawals and natural income

There are a number of options available to your client. Natural income, which is any income generated by the underlying investments held within a Premier Miton fund and paid out as a dividend/interest per share/unit, can be paid to your client’s bank account or re-invested to buy further shares in the fund or retained as cash within their product account. You can change the way that income is paid out to your clients at any time, if instructed by them.

For individual clients: dividend payments are displayed within your client’s transaction history, under transaction type. You can filter by dividend and run a report which will show all dividend payments made to your client. This information can also be downloaded as an excel document.

For fund specific: within corporate actions, you can run a dividend report which will show ex-dividend dates, payment dates, dividend payments and the dividend payment status for specific Premier Miton funds.

Yes. Your client can specify to receive withdrawals from a fund and they can apply the disinvestment equally across their Premier Miton funds or pro-rata across all Premier Miton funds they hold within their portfolio. The first payment will need to be at least 10 working days in the future, from the day the instruction was made.

Payments in

Bank details are provided on the confirmation page when making an application. Please ensure you take note of the bank details provided on this page, as this is the only section where this information is stored. You can print the information from this screen, pressing Ctrl+P on windows or Command+P on a MAC

  • Bank: Lloyds
  • Account name: PC Collections Client Money
  • Reference: Use the client’s Connect account number

The remittance advice slip produced within the confirmation page when making an instruction will confirm the details below, which can be posted to the client. Cheques should:

  • be made payable to PC Collections Client Money,
  • be signed and dated by the client,
  • include their Connect account number, written on the back and attached to the remittance advice slip, and
  • be posted to Investor Services, Premier Fund Managers Limited, Eastgate Court, High Street, Guildford, GU1 3DE.

When setting up regular contributions for your client, the first collection date must be at least 10 working days in the future and the payment date must be between 1st and 28th of the month. We will send a direct debit advance notice letter to your client confirming the direct debit has been set up.

Documentation

Typically, only the transfer form requires an original signature. However, there may be instances where we request a signed letter or other documentation.

Generally, all other documents that require a client signature can be scanned and uploaded directly to the client’s document library.

Statements are posted directly to clients in January, April, July and October. Copies can also be downloaded from the client’s document library.

The quarterly statement issued in April will also include an annual cost and charges statement. You can create adhoc statements at any time and choose whether these statements include a costs and charges statement.

Timeframes
  • 10.59am is our dealing cut-off
  • 12pm is our daily valuation point

Investments cannot be made until the cheque has cleared which can take up to 5 working days.

Providing we have received a complete and accurate instruction on Connect, the cash will be credited to your client’s account no later than the close of business the same day, and any linked investments will be placed at the next available dealing point, which may be the next working day.

T: Trade date / dealing point (10.59am)

Buy: T + 4 working days

Sell: T + 4 working days

T: Trade date / dealing point (10.59am)

Sell: T

Buy: T + 1 working days

Switch: T + 5 working days for settlement

With a switch request, your client is out of the market for 1 working day.

Transfers are chased every 10 working days. You can view any updates within the transfer tracker on the adviser services dashboard or within your client’s pending transactions within their portfolio view.

Functionality

Cash can be held in each product account.

Servicing your clients’ accounts

It is important that your clients notify you as soon as possible of changes to their bank details as you will need to amend this information on Connect. Until you make these changes to their account on Connect, we will continue to make any payments to the original nominated bank account.

Bank details can be updated within the review tab under your client’s details. We will send a letter to your client confirming the change has been made once the new bank details have been verified. You will need to upload bank verification to the client’s document library so that we can validate the new bank details before payments can be made.

It is important that your clients notify you as soon as possible if they change address as you will need to amend this information on Connect. Until you have updated Connect with your client’s new address details, we will continue to send any postal correspondence to the address you originally entered on the portal.

You can amend a client’s address details within the review tab under your client’s details. Once you have updated their details, we will send a letter to your client confirming the change has been made, both to the client’s old and new address.

You can download an excel spreadsheet which can be accessed from your client’s transactions history.

The withdrawal strategy will pro-rata across all funds held by your client. If you wish to change this so that withdrawals are made from a specific fund, you can edit this within the actions menu in your client’s account.

If you switch between Premier Miton funds on behalf of your client through the Connect portal, and a regular contribution is already in place, it is important that you also amend the original regular contribution instruction on the portal. Until this instruction is changed, the regular contribution will continue to be paid into the original Premier Miton fund, even after the switch has been processed.

Investment is only permitted for UK tax residents with a UK address. If your client moves abroad, they will need to withdraw or transfer to another provider.

There is currently not the facility to enable clients to view their Connect account online.

This can be updated once the transfer has been submitted within the client’s portfolio under the review menu and transaction history;

  • Select ‘investments’
  • Under ‘transaction type’ select ‘transfer in’ and press search (this then brings up all transfers linked to the case)
  • Click on the reference that you want to update the book cost for
  • Enter the total book cost, the date of acquisition and save

There are two ways that you can run CGT reports on Connect;

  • Within the adviser services dashboard, under business reporting, select capital gains report, confirm the period you wish the report to cover, search for the client, assign and generate the report
  • Within the client’s investment portfolio under the review tab, there is a CGT report option; as above, you will need to specify the period before generating the report

Connect is only available to clients who are UK resident, with a UK bank account.

If your client has dual nationality, you will need to provide their national passport number for the non-UK country when making an application to invest.

Connect is powered by FNZ, a global financial technology company.

Notifications

If there is insufficient cash in the client’s account to pay adviser fees, the fee amount will be disinvested from the client’s holdings. This notification is therefore sent to highlight that an automatic disinvestment may take place due to the account cash balance being below 1%

In the event that there is insufficient cash available in the client’s product account to pay out any regular withdrawal requests that have been set up, the client’s holdings will be disinvested to raise cash. The instruction to raise cash by disinvesting holdings will be triggered by the portal 10 working days before the income is due to be released. This notification may therefore be received if the value of the client’s available holdings is insufficient to raise the required cash amount 10 working days before the chosen income date. The original regular withdrawal request will therefore be cancelled.

This notification is received when one or more or your client’s investments that have been selected for disinvestment are unavailable or insufficient in value to fulfil their regular withdrawal instruction.

Holdings will automatically be disinvested on a pro-rata basis in order to fulfil the regular withdrawal request until instructed otherwise by you.

Adviser servicing – change of adviser/firm

Our Investor Services team will require a signed letter of authority to confirm the appointment of the new adviser. The letter should include:

  • Client name and account number
  • Servicing rights and ongoing fees applicable to the new adviser
  • Details of the new adviser, firm and FCA number
  • The client’s signature

Please post the letter to Investor Services, Premier Fund Managers Limited, Eastgate Court, High Street, Guildford, GU1 3DE.

Please note, the new adviser and their respective firm must be registered on Connect.

Our Investor Services team will require a letter from the existing and new firm on headed paper.

 

Letter from existing firm or adviser should:

  • confirm the relevant clients moving to a new firm/network
  • be signed and dated by the authorised signatory of the firm
  • be posted to Investor Services, Premier Fund Managers Limited, Eastgate Court, High Street, Guildford, GU1 3DE.

 

Letter from new firm should:

  • confirm that the servicing rights and ongoing fees are to move to the new firm/network for the relevant clients
  • include details of the new firm and FCA number
  • be signed and dated by the authorised signatory of the firm
  • be posted to Investor Services, Premier Fund Managers Limited, Eastgate Court, High Street, Guildford, GU1 3DE.

 

The new adviser/firm must be registered on Connect.

Disclaimer

This section of the website and the content it contains is for retail clients only. Professional advisers should refer to the Professional Advisers site.

The content of the pages of this website is for your general information only. It, and the products and services described within it, are subject to change without notice. We shall not be liable to you, or any third party, for any amendment, modification, suspension or discontinuance of any product or service described on our website. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or appropriateness of the information and materials made available on this website.

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials is entirely at your own risk, for which we shall not be liable.

The information contained on this website does not constitute an offer or solicitation to sell or purchase shares in the funds or portfolios or to provide you with other products or services. Any application or investment must only be made on the basis of the relevant documentation of the investment, such as, for example, terms and conditions. The information on this website does not constitute any investment, tax, legal or other advice. Persons who do not have professional experience in matters relating to investments should always consult with an independent financial adviser before making an investment decision. Any opinion expressed on individual funds, services or products represent the views of the individual at the time of preparation and should not be interpreted as a personal recommendation to buy or sell or otherwise trade all or any of the investments that may be referred to.

Cookies: We use some cookies on our website as most websites do. By using our website, you agree that we can place these cookies on your device.

Find out more about the cookies we use >

Website terms of use: Please ensure you have read and accept the full 'website terms of use' before continuing.

Read the full 'website terms of use' >

Disclaimer

This section of the website and the content it contains is for professional financial advisers only and should not be relied upon, or circulated to, retail clients. Retail clients should refer to the Private Investor's site.

The content of the pages of this website is for your general information and use only. It, and the products and services described within it, are subject to change without notice. We shall not be liable to you, or any third party, for any amendment, modification, suspension or discontinuance of any product or service described on our website. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or appropriateness of the information and materials made available on this website.

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials is entirely at your own risk, for which we shall not be liable.

The information contained on this website does not constitute an offer or solicitation to sell shares in the funds or portfolio or to provide you with other products or services. Any application or investment must only be made on the basis of the relevant documentation of the investment, such as, for example, terms and conditions. The information on this website does not constitute any investment, tax, legal or other advice. Persons who do not have professional experience in matters relating to investments should always consult with an independent financial adviser before making an investment decision. Any opinion expressed on individual funds, services or products, represent the views of the individual at the time of preparation and should not be interpreted as a personal recommendation to buy or sell or otherwise trade all or any of the investments that may be referred to.

Cookies: We use some cookies on our website as most websites do. By using our website, you agree that we can place these cookies on your device.

Find out more about the cookies we use >

Website terms of use: Please ensure you have read and accept the full 'website terms of use' before continuing.

Read the full 'website terms of use' >

Disclaimer

This section of the website and the content it contains is for retail clients only. Professional advisers should refer to the Professional Advisers site.

The content of the pages of this website is for your general information only. It, and the products and services described within it, are subject to change without notice. We shall not be liable to you, or any third party, for any amendment, modification, suspension or discontinuance of any product or service described on our website. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or appropriateness of the information and materials made available on this website.

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials is entirely at your own risk, for which we shall not be liable.

The information contained on this website does not constitute an offer or solicitation to sell or purchase shares in the funds or portfolios or to provide you with other products or services. Any application or investment must only be made on the basis of the relevant documentation of the investment, such as, for example, terms and conditions. The information on this website does not constitute any investment, tax, legal or other advice. Persons who do not have professional experience in matters relating to investments should always consult with an independent financial adviser before making an investment decision. Any opinion expressed on individual funds, services or products represent the views of the individual at the time of preparation and should not be interpreted as a personal recommendation to buy or sell or otherwise trade all or any of the investments that may be referred to.

Cookies: We use some cookies on our website as most websites do. By using our website, you agree that we can place these cookies on your device.

Find out more about the cookies we use >

Website terms of use: Please ensure you have read and accept the full 'website terms of use' before continuing.

Read the full 'website terms of use' >

Disclaimer

This section of the website and the content it contains is for professional financial advisers only and should not be relied upon, or circulated to, retail clients. Retail clients should refer to the Private Investor's site.

The content of the pages of this website is for your general information and use only. It, and the products and services described within it, are subject to change without notice. We shall not be liable to you, or any third party, for any amendment, modification, suspension or discontinuance of any product or service described on our website. Neither we, nor any third parties, provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or appropriateness of the information and materials made available on this website.

You acknowledge that such information may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law. Your use of any information or materials is entirely at your own risk, for which we shall not be liable.

The information contained on this website does not constitute an offer or solicitation to sell shares in the funds or portfolio or to provide you with other products or services. Any application or investment must only be made on the basis of the relevant documentation of the investment, such as, for example, terms and conditions. The information on this website does not constitute any investment, tax, legal or other advice. Persons who do not have professional experience in matters relating to investments should always consult with an independent financial adviser before making an investment decision. Any opinion expressed on individual funds, services or products, represent the views of the individual at the time of preparation and should not be interpreted as a personal recommendation to buy or sell or otherwise trade all or any of the investments that may be referred to.

Cookies: We use some cookies on our website as most websites do. By using our website, you agree that we can place these cookies on your device.

Find out more about the cookies we use >

Website terms of use: Please ensure you have read and accept the full 'website terms of use' before continuing.

Read the full 'website terms of use' >