Closure of Connect
We are very sorry to inform you that the Connect service will be closing on Wednesday 31st May 2023. If you are an existing investor on Connect, you can either re-register or cash transfer your Premier Miton connect investments to another provider (such as a platform) or re-register to hold your investments directly on our share register or encash the investments and transfer the cash to your verified bank account. Please discuss these options with your financial adviser who can action your preferred option on your behalf.
Please discuss all options below with your financial adviser in the first instance. In all scenarios, there may be additional costs or tax implications, so your financial adviser should discuss these with you.
13th March 2023 – After this date, we will not accept any new requests to set up accounts, add monies to an existing account or transfer in from another provider. Any transactions in progress will be permitted to finalise. We will continue to collect regular payments until we receive a transfer away or encashment request until the end of April 2023. We will continue to accept transfer away requests from new providers until 31st May 2023
28th April 2023 – If regular payments are being collected, these will be cancelled on this date
31st May 2023 – After this date, we will not accept any more transfer away requests from new providers.
5th June 2023 – This will be the valuation date for all remaining accounts to be encashed by Premier Miton and proceeds paid to nominated bank or building society accounts. The payments are made by BACS so can take up to 4 days to show in accounts. If there are transfer aways in progress, we will not encash the holding and we will permit the transfer to complete.
Please ask your adviser to request the transfer from your new chosen provider, they will then contact us to instruct the transfer to them. Your adviser can provide you with details of alternative financial services companies to choose from. You can transfer your Connect holdings and remain invested in the same Premier Miton funds (called re-registration), however, some providers will only allow you to transfer by encashing your funds first, so your adviser should check this with the new provider.
If the new provider requests our contact details to submit the transfer request, these are as follows;
Plan manager: Premier Fund Managers Limited (Connect)
Address: PO Box 24132, Edinburgh, EH3 1GG
Email address: [email protected]
Telephone number: 01315 241 900 option 1
Please ask your financial adviser to call us on 0333 456 1122 or email us at [email protected] and we can provide the necessary application form. As above, you can transfer your Connect holdings and remain invested in the same Premier Miton funds.
If we receive a transfer away or encashment request, we will stop collecting any regular payments. With either option, we would still ask that you contact your bank to stop your direct debit payments as well. The final collection for regular payments will be 28th April 2023, if you have not stopped the payments prior to this date.
We will pay the proceeds to your nominated bank account that your adviser provided when they set up your Connect account. If this is not currently a verified bank account, we will ask your adviser for evidence before making the payment. The evidence we require validates the authenticity of the account, so it could be a bank statement or void cheque. We would expect your proceeds to be paid to you within 8 working days of the instruction being keyed on to Connect. This includes the time to sell your investments and make the payment via the BACs process, which can take up to 4 working days to show in your bank account.
If you take no action, Premier Miton will encash your Connect account(s) and pay the proceeds to your nominated bank account
All withdrawals from SIPP accounts are paid to Embark and maintained within your SIPP wrapper. Please ask your financial adviser to contact Embark to make them aware of your encashment request and what you would like to do with the proceeds
Investments held within an ISA or SIPP wrapper are not liable to capital gains tax. Any investments held outside a tax-efficient wrapper may incur a tax liability depending on your personal tax circumstances. We are unable to provide tax advice, so please speak to your adviser about your personal tax circumstances and the impact of any decisions.
If you hold the fund on Connect on the ex-dividend date, income will be due and payable to you by Premier Fund Managers. Please see the individual fund factsheets for the ex-dividend dates. Any income received after your account has been closed or transferred away will be sent to your nominated bank account or onwards to your new provider (depending on the option you select). If the new provider cannot accept residual payments, we will make the payment directly to your nominated bank account.
The adviser portal and customer portal will remain available until Connect is closed, but we recommend downloading and saving any important information as soon as possible. If you do not access your information via the Connect customer portal, you can ask your adviser to help you with this. Once Connect has closed, please contact us on 0333 456 1122 or email us at [email protected] for any Connect related enquiries.
Following your account closure you will receive a final closing statement and consolidated tax certificate (if applicable) for the relevant tax year. Please retain this information as evidence of your holding and final transactions. If you have registered for the Connect customer portal, you can access copies of the quarterly statements and all other documentation here. We recommend that you download or print any documentation that you may need in the future.
If you wish to make a formal complaint, please call 0333 456 1122, or email us at [email protected] or write to us at Premier Miton Investors, Eastgate Court, High Street, Guildford, Surrey, GU1 3DE. For more information about our complaints procedure, read our Complaints Guide.
About Connect
There is no cost to either you or your financial adviser in using the Connect service. However, there will still be costs associated with the funds you invest in, and any financial adviser charges you have agreed to
Connect offers access to the full range of Premier Miton funds
No, this service is for Premier Miton investments held on the Connect client portal only
No, all transactions are input and managed on Connect by your financial adviser
We produce your statements quarterly, in January, April (this is also your annual statement), July and October. These can be viewed on your client portal in the “My documents” page. Your financial adviser can create ad-hoc statements, if required, which you will be able to see in the “My documents” section
The MIFID Costs and Charges Summary is provided with your April quarterly statement
Your Connect account settings
If you held a Connect account prior to the launch of the client portal (June 2021), we will have automatically sent an activation email to your registered email address. If you opened your account after the launch of the client portal, an activation email is sent to you as soon as your financial adviser has completed your initial online application
The usual ongoing charges associated with investing into a Premier Miton fund will apply; please refer to the Total costs and charges document available on our website for further information about the individual fund charges that apply.
Charges information is also published in each fund’s Key Investor Information Document and factsheet, which are also available on our website.
The email will confirm your username and ask you to click a link to set up your password to enable you to complete your verification security questions
After 24 hours. If you do not use the link within 24 hours, please contact our Investor Services Team [email protected] and request a new activation email
You will be required to answer these questions when you reset your password. These will verify your identity and help protect your account
The log in option is available on the homepage of the Connect website www.premiermiton.com/connect. Please ensure you confirm that you are a “Private Investor” in the top right hand of the menu bar.
Your financial adviser is required to confirm an email address when they set up your Connect account. To register for the client portal, please ensure your financial adviser holds your correct and appropriate email address, so that you receive our activation emails. Please speak to your financial adviser if you have any questions regarding this
Yes, your preferences can be amended on the “My Details” page of the portal. Please note that we are still required to send a small amount of documentation through the post, for example, confirmation of address changes
Please ask Premier Miton’s Investor Services team [email protected] to reset your security questions
You can change you registered email address on the “My Details” page of the portal
Connect client portal functionality
The Connect client portal allows you to view your valuations, documentation, transaction history, pending transfers, fund performance and much more. Please refer to the Connect client portal user guide
You can update your Connect portal password, address, correspondence preferences and your email address
Yes, you can use date filters to view the performance of your investments
Your account number is shown on your dashboard when you first log in
Once you select the individual account, you are shown the number of pending transfers. If you click on the number, you can see the current status of the transfer(s)
Once you select the individual account, you will see a more details option. If you select this option, you can see how income will be distributed for example, reinvest, hold in cash within the product or pay to your verified bank account)
Yes, when you are on the Investments page, you can see the factsheets for the funds you hold. If you click on the fund name, you are redirected to the fund specific aims and can chose to view the specific fund fact sheet or key investor information document
Yes, both holders can see their joint accounts on the portal via their individual access.
Dealing information
Your financial adviser will confirm these to you
Your financial adviser will confirm these to you
No, we can only accept cheque or bank transfer payments
You can chose between 1st and 28th of the month.
The Connect dealing cut off time is 11am each day. Any instructions after this time will be processed the next working day
We will wait for the cheque to clear before buying your requested funds, so this can take up to 5 working days
It can take up to 24 hours for bank transfer payments to clear
There a few forms which still require your signature, these include the Charges Information Document, Transfer Application Form, Trust Application Form and Corporate Application Form. Please ask your financial adviser for more details
The dividend amounts will be paid as cash to your account. Depending on your income preference, you will then see this income being used to buy units in the fund (reinvesting), or it will remain as cash in your account, or be paid out to your bank account
Yes, please speak to your financial adviser to set this up
You have 14 days to cancel your initial investment, please speak to your financial adviser if you wish to do this. You may not get your full amount back, if the fund values have fallen. There is no cancellation rights on top up applications to existing accounts.
©Premier Miton Investors. 2023. Issued by Premier Miton Investors. Premier Portfolio Managers Limited is registered in England no. 01235867. Premier Fund Managers Limited is registered in England no. 02274227. Both companies are authorised and regulated by the Financial Conduct Authority and are members of the ‘Premier Miton Investors’ marketing group and subsidiaries of Premier Miton Group plc (registered in England no. 06306664). Registered office: Eastgate Court, High Street, Guildford, Surrey GU1 3DE.
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